HOTEL DESTINATION IMAGE AND HALAL - FRIENDLY SERVICE AND STAFF ON REVISIT INTENTION:A SYSTEMATIC LITERATURE REVIEW
Abstract
ABSTRACT
This study aims to systematically identify, review, and assess the literature on the image of destination hotels and halal staff services in order to increase intention to return to hotels in Indonesia and provide an agenda for future research. The current study assesses existing revisit intentions on the topic, reveals limitations and gaps in the current literature, and suggests potential studies to further advance knowledge in this area. This research uses Systematic Literature Review. This study uses the keywords destination hotel image, halal staff service and intention to return. The research found 236 articles in the search using Science Direct and the help of other applications such as Mendeley, VOSViewer which were then filtered into 33 selected articles to be analyzed descriptively. Content analysis, assisted by Microsoft Excel, is used for review and analysis purposes. The findings show that affective destination image is positively related to intention to revisit and recommend , as well as to construct a series of product/service offering scenarios and then test the product/service offering scenario that best meets visitor expectations and also increases visitor satisfaction levels and their intention to return.
Â
Keywords: hotel destination i mage ; halal-friendly services and staff; re visit intention ; systematic literature reviewFull Text:
PDFReferences
Abdillah, YF (2017). The Influence of Destination Image and Tourist Attractiveness on Tourist Visiting Decisions on B29 Lumajang Tourism.
Adytia, CA, & Yuniawati, Y. (2016). The Influence of Customer Experience on Revisit Intention at The Trans Luxury Hotel Bandung (Survey on Travelers as Individual First Timer Guest of The Trans Luxury Hotel Bandung). THE Journal: Tourism and Hospitality Essentials Journal , 5 (1), 857-862.
Ahn, J. (2019). Consideration of rosy-and blue-side attachment with integrated resort brands. Journal of Destination Marketing & Management , 13 , 1-9.
Akgün , AE, Senturk , HA, Keskin , H., & Onal , I. (2020). The relationships among nostalgic emotions, destination images and tourist behaviors : An empirical study of Istanbul. Journal of Destination Marketing & Management , 16 , 100355.
Al-Ansi, A., & Han, H. (2019). The role of halal-friendly destination performances, value, satisfaction, and trust in generating destination image and loyalty. Journal of Destination Marketing & Management , 13 , 51-60.
Armstrong, R., Hall, BJ, Doyle, J., & Waters, E. (2011). 'Scoping the scope' of a cochrane review. Journal of public health , 33 (1), 147-150.
Alnawas, I., & Hemsley-Brown, J. (2019). Examining the key dimensions of customer experience quality in the hotel industry. Journal of Hospitality Marketing & Management , 28 (7), 833-861.
Alnawas, I., & Hemsley-Brown, J. (2019). Market orientation and hotel performance: investigating the role of high-order marketing capabilities. International Journal of Contemporary Hospitality Management .
Alpert, MI (1971). Identification of determinant attributes: a comparison of methods. Journal of marketing research , 8 (2), 184-191.
Andrades , L., & Dimanche, F. (2017). Destination competitiveness and tourism development in Russia: Issues and challenges. Tourism management , 62 , 360-376.
Asadi, K., Ramshankar, H., Noghabaei, M., & Han, K. (2019). Real-time image localization and registration with BIM using perspective alignment for indoor monitoring of construction. J.Comput. Civ. Eng , 33 (5), 04019031.
Athiyaman, A. (2004). Antecedents and consequences of student satisfaction with university services: a longitudinal analysis. Academy of Marketing Studies Journal , 8 , 89-105.
Athiyaman, A. (2004). Antecedents and consequences of student satisfaction with university services: a longitudinal analysis. Academy of Marketing Studies Journal , 8 , 89-105.
Baade, RA, & Tiehen , LJ (1990). An analysis of major league baseball attendance, 1969-1987. Journal of Sport and Social Issues , 14 (1), 14-32.
Baharuddin, AZ, & Al Hasan, FA (2018). SHARIA HOTEL BUSINESS DEVELOPMENT IN INDONESIA (Case Study of Sharia Hotel Development in Lombok, West Nusa Tenggara Province). Al-'Adl , 11 (1), 33-52.
Baharuddin, AZ, & Al Hasan, FA (2018). Sharia Hotel Business Development in Indonesia. Journal of Al-'Adl , 11 (1).
Baharuddin, AZ, & Al Hasan, FA (2018). SHARIA HOTEL BUSINESS DEVELOPMENT IN INDONESIA (Case Study of Sharia Hotel Development in Lombok, West Nusa Tenggara Province). Al-'Adl , 11 (1), 33-52.
Baharuddin, AZ, & Al Hasan, FA (2018). Sharia Hotel Business Development in Indonesia. Journal of Al-'Adl , 11 (1).
Bahja , F., & Hancer , M. (2021). Eco-guilt in tourism: Do tourists intend to behave environmentally friendly and still revisit?. Journal of Destination Marketing & Management , 20 , 100602.
Bahja , F., & Hancer , M. (2021). Eco-guilt in tourism: Do tourists intend to behave environmentally friendly and still revisit?. Journal of Destination Marketing & Management , 20 , 100602.
Baker, DA, & Crompton, JL (2000). Quality, satisfaction and behavioral intentions. Annals of tourism research , 27 (3), 785-804.
Baloglu , S., & McCleary, KW (1999). A model of destination image formation. Annals of tourism research , 26 (4), 868-897.
Beerli, A., & Martin, JD (2004). Factors influencing destination image. Annals of tourism research , 31 (3), 657-681.
Beerli, A., & Martin, JD (2004). Factors influencing destination image. Annals of tourism research , 31 (3), 657-681.
Bigne Alcañiz , JE, Nicolau , JL, & William, E. (2021). Advance booking across channels: The effects on dynamic pricing.
Bigne Alcañiz , JE, Nicolau , JL, & William, E. (2021). Advance booking across channels: The effects on dynamic pricing.
Bigne , E., Oltra , E., & Andreu, L. (2019). Harnessing stakeholder input on Twitter: A case study of short breaks in Spanish tourist cities. Tourism Management , 71 , 490-503.
Bigne , E., Oltra , E., & Andreu, L. (2019). Harnessing stakeholder input on Twitter: A case study of short breaks in Spanish tourist cities. Tourism Management , 71 , 490-503.
Blain, C., Levy, SE, & Ritchie, JB (2005). Destination branding: Insights and practices from destination management organizations. Journal of travel research , 43 (4), 328-338.
Bogicevic , V., Seo , S., Kandampully , JA, Liu, SQ, & Rudd, NA (2019). Virtual reality presence as a preamble of tourism experience: The role of mental imagery. Tourism Management , 74 , 55-64.
Bogicevic , V., Seo , S., Kandampully , JA, Liu, SQ, & Rudd, NA (2019). Virtual reality presence as a preamble of tourism experience: The role of mental imagery. Tourism Management , 74 , 55-64.
Borges-Tiago, MT, Arruda, C., Tiago, F., & Rita, P. (2021). Differences between TripAdvisor and Booking. com in branding co-creation. Journal of Business Research , 123 , 380-388.
Borges-Tiago, MT, Arruda, C., Tiago, F., & Rita, P. (2021). Differences between TripAdvisor and Booking. com in branding co-creation. Journal of Business Research , 123 , 380-388.
Bowlby, J., & Ainsworth, M. (2013). The origins of attachment theory. Attachment theory: Social, developmental, and clinical perspectives , 45 (28), 759-775.
Cetin, G., & Walls, A. (2016). Understanding the customer experience from the perspective of guests and hotel managers: Empirical findings from luxury hotels in Istanbul, Turkey. Journal of Hospitality Marketing & Management , 25 (4), 395-424.
Chen, CF, & Tsai, D. (2007). How do destination images and evaluative factors affect behavioral intentions? Tourism management , 28 (4), 1115-1122.
Chen, R., Zhou, Z., Zhan, G., & Zhou, N. (2020). The impact of destination brand authenticity and destination brand self-congruence on tourist loyalty: The mediating role of destination brand engagement. Journal of Destination Marketing & Management , 15 , 100402.
Cheraghalizadeh , R., & Tümer , M. (2017). The effect of applied resources on competitive advantage in hotels: Mediation and moderation analysis. Journal of Hospitality and Tourism Management , 31 , 265-272.
Ćulić, M., VujiÄić, MD, Kalinić, ÄŒ., Dunjić, M., Stankov, U., KovaÄić, S., ... & AnÄ‘elković, Ž. (2021). Rookie Tourism Destinations—The Effects of Attractiveness Factors on Destination Image and Revisit Intention with the Satisfaction Mediation Effect. Sustainability , 13 (11), 5780.
Davis, DA, Mazmanian, PE, Fordis, M., Van Harrison, RTKE, Thorpe, KE, & Perrier, L. (2006). Accuracy of physician self-assessment compared with observed measures of competence: a systematic review. Jama , 296 (9), 1094-1102.
DeMaagd , N., Fuleky , P., Burnett, K., & Wada, C. (2022). Tourism water use during the COVID-19 shutdown: A natural experiment in Hawaii ' i . Annals of Tourism Research , 97 , 103475.
Echtner, CM, & Ritchie, JB (1991). The meaning and measurement of the destination image. Journal of tourism studies , 2 (2), 2-12.
Echtner , CM, & Ritchie, JB (1993). The measurement of destination image: An empirical assessment. Journal of travel research , 31 (4), 3-13.
Fahmi, S., Kasmin, K., & Wijayanti, A. (2023). Efforts to Maintain Place Branding for Halal Tourism in Lombok Island as an Effort to Increase Tourist Visits on Lombok Island. Home Journal: Hospitality and Gastronomy Research Journal , 5 (1), 1-11.
Fakeeye , PC, & Crompton, JL (1991). Image differences between prospective, first-time, and repeat visitors to the Lower Rio Grande Valley. Journal of travel research , 30 (2), 10-16.
Fang, L., Li, H., & Li, M. (2019). Does hotel location tell a true story? Evidence from geographically weighted regression analysis of hotels in Hong Kong. Tourism Management , 72 , 78-91.
Ferreira, M., & Armstrong, KL (2004). An exploratory examination of attributes influencing students' decisions to attend college sport events. Sports Marketing Quarterly , 13 (4), 194-208.
Fisch, C., & Block, J. (2018). Six tips for your (systematic) literature review in business and management research. Management Review Quarterly , 68 , 103-106.
Francis, S. (2006). Baldesari . Systematic Reviews of Qualitative Literature .
Gabbott, M., & Hogg, G. (1999). Consumer involvement in services: A replication and extension. Journal of Business Research , 46 (2), 159-166.
Gitelson , RJ, & Crompton, JL (1984). Insights into the repeat vacation phenomenon. Annals of tourism Research , 11 (2), 199-217.
Greenwell, TC, Fink, JS, & Pastore, DL (2002). Assessing the influence of the physical sports facility on customer satisfaction within the context of the service experience. Sport Management Review , 5 (2), 129-148.
Gunn, JE, & Gott III, JR (1972). On the infall of matter into clusters of galaxies and some effects on their evolution. The Astrophysical Journal , 176 , 1.
Hassan, SB, & Soliman, M. (2021). COVID-19 and repeat visitation: Assessing the role of the destination's social responsibility, destination reputation, holidaymakers' trust and fear of arousal. Journal of Destination Marketing & Management , 19 , 100495.
Hu, Y., & Xu, S. (2021). Memorability of a previous travel experience and revisit intention: The three-way interaction of nostalgia, perceived risk of disappointment and extent of change. Journal of Destination Marketing & Management , 20 , 100604.
Humagain , P., & Singleton, PA (2021). Examining relationships between COVID-19 destination practices, values, satisfaction and behavioral intentions for tourists' outdoor recreation trips. Journal of Destination Marketing & Management , 22 , 100665.
Jani, D., & Han, H. (2014). Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry. International Journal of Hospitality Management , 37 , 11-20.
Japutra , A. (2020). The relations among attachment styles, destination attachment and destination satisfaction. Current Issues in Tourism , 23 (3), 270-275.
Jeaheng, Y., Al-Ansi, A., & Han, H. (2020). Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty. Journal of Hospitality Marketing & Management , 29 (7), 787-811.
Jenkins, OH (1999). Understanding and measuring tourist destination images. International journal of tourism research , 1 (1), 1-15.
Jian, Y., Lin, J., & Zhou, Z. (2021). The role of travel constraints in shaping nostalgia, destination attachment and revisit intentions and the moderating effect of preventing regulatory focus. Journal of Destination Marketing & Management , 19 , 100516.
Jones, TO, & Sasser, WE (1995). Why satisfied customers defects. Harvard business review , 73 (6), 88.
Kapferer, JN, & Laurent, G. (1985). Consumer involvement profiles: a new and practical approach to consumer involvement (No. hal-00786782).
Kim, H., & Richardson, S. L. (2003). Motion picture impacts on destination images. Annals of tourism research , 30 (1), 216-237.
Kim, RB, & Chao, Y. (2019). Effects of brand experience, brand image and brand trust on brand building process: The case of Chinese millennial generation consumers. Journal of International Studies , 12 (3).
Koç, B., Küçükergi̇n, KG, & Dimanche, F. (2022). How destructive are negative tourist-to-tourist interactions despite the mitigating effect of optimism?. Journal of Destination Marketing & Management , 23 , 100693.
Konu , H., Murphy, J., Kompula , R., & Mikkonen , T. (2020). Investigating emotional commitment towards a region and a hotel brand. International Journal of Hospitality Management , 87 , 102467.
Kozak, M. (2001). Repeaters' behavior at two distinct destinations. Annals of tourism research , 28 (3), 784-807.
Kusumawati, D., & Saifudin, S. (2020). The Influence of Customer Value and Destination Image on Return Intention with Satisfaction as a Mediation Variable (Study on Tourists at the Great Mosque of Demak). EDUCATIONAL EQUILIBRIA: Scientific Journal of Economic Education , 5 (2), 34-44.
Lai, KP, Yuen, YY, & Chong, SC (2020). The effects of service quality and perceived price on revisit intention of patients: the Malaysian context. International Journal of Quality and Service Sciences , 12 (4), 541-558.
Lee, ZP, Darecki , M., Carder, KL, Davis, CO, Stramski , D., & Rhea, WJ (2005). Diffuse attenuation coefficient of downwelling irradiance: An evaluation of remote sensing methods. Journal of Geophysical Research: Oceans , 110 (C2).
Li, S., & Li, C. (2021). What makes customer participation a double-edged sword: The impact and factors of self-serving bias in agritourism. Journal of Destination Marketing & Management , 21 , 100571.
Liang, X., & Xue, J. (2021). Mediating effect of destination image on the relationship between risk perception of smog and revisit intention: a case from Chengdu. Asia Pacific Journal of Tourism Research , 26 (9), 1024-1037.
Lin, CH, & Wang, WC (2012). Effects of authenticity perception, hedonics, and perceived value on ceramic souvenirs-repurchasing intention. Journal of Travel & Tourism Marketing , 29 (8), 779-795.
Lopes, HS, Remoaldo , PC, Ribeiro, V., & Martin-Vide, J. (2022). Pathways for adapting tourism to climate change in an urban destination–Evidences based on thermal conditions for the Porto Metropolitan Area (Portugal). Journal of Environmental Management , 315 , 115161.
Lopes, HS, Remoaldo , PC, Ribeiro, V., & Martin-Vide, J. (2022). Pathways for adapting tourism to climate change in an urban destination–Evidences based on thermal conditions for the Porto Metropolitan Area (Portugal). Journal of Environmental Management , 315 , 115161.
Lovelock, J. (2000). The ages of Gaia: A biography of our living earth . Oxford University Press, USA.
MacInnes, S., Grün , B., & Dolnicar , S. (2022). Habit drives sustainable tourist behavior. Annals of Tourism Research , 92 , 103329.
Mauri, C., & Nava, CR (2021). Do tourists experience boredom in mountain destinations?. Annals of tourism research , 89 , 103213.
Meng, B., & Cui, M. (2020). The role of co-creation experience in forming tourists' revisit intention to home-based accommodation: Extending the theory of planned behavior . Tourism Management Perspectives , 33 , 100581.
Moch, H., Cubilla, AL, Humphrey, PA, Reuter, VE, & Ulbright, TM (2016). The 2016 WHO classification of tumors of the urinary system and male genital organs—part A: renal, penile, and testicular tumors. European urology , 70 (1), 93-105.
Mohammadi, Z., Bhati, AS, Radomskaya, V., & Josiassen, A. (2023). The influence of special dietary needs on tourist satisfaction and behavioral intention: Satisfiers or dissatisfiers?. Journal of Destination Marketing & Management , 27 , 100759.
Muslikhah, RS, Astuti, Y., & Mahyuddin, M. (2015). The Influence of Consumer Satisfaction and Brand Trust on Hotel Revisit Intentions in Yogyakarta. Journal of Management , 5 (1), 68-78.
Octaviany, V., & Utami, DD (2017). Revisit intention of tourists in Bandung city thematic parks. THE Journal: Tourism and Hospitality Essentials Journal , 7 (1), 41-46.
Oliver, RL (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of marketing research , 17 (4), 460-469.
Osti , L., Disegna , M., & Brida , JG (2012). Repeat visits and intentions to visit sporting events and their nearby destinations. Journal of Vacation Marketing , 18 (1), 31-42.
Parasuraman, A., Zeithaml, VA, & Berry, LL (1985). A conceptual model of service quality and its implications for future research. Journal of marketing , 49 (4), 41-50.
Park, I., Bhatnagar, A., & Rao, HR (2010). Assurance seals, online customer satisfaction, and repurchase intentions. International Journal of Electronic Commerce , 14 (3), 11-34.
Park, JY, Bufquin , D., & Back, RM (2019). When do they become satisfied? An examination of the relationships among winery tourists' satisfaction, repeat visits and visit intentions. Journal of Destination Marketing & Management , 11 , 231-239.
Petrick, JF, & Backman, SJ (2002). An examination of the construct of perceived value for the prediction of golf travelers' intentions to revisit. Journal of travel research , 41 (1), 38-45.
Pike, S., & Ryan, C. (2004). Destination positioning analysis through a comparison of cognitive, affective, and conative perceptions. Journal of travel research , 42 (4), 333-342.
Pradhan, D., Moharana, TR, & Malik, G. (2023). Influence of celebrity, destination and tourist personality on destination attachment and revisit intention: Moderating roles of endorsement embeddedness, destination crowding and gender. Journal of Destination Marketing & Management , 27 , 100754.
Pramudito, O. (2020, February). Do Attractions Give Tourists Satisfaction?. In 4th International Conference on Management, Economics and Business (ICMEB 2019) (pp. 53-57). AtlantisPress.
Pratiwi, EK (2017). Management Analysis of Hotel Adilla Syariah Yogyakarta (Review of DSN MUI Fatwa No: 108/DSN-MUI/X/2016). HORIZONS: Journal of Islamic Studies , 12 (1), 75-90.
Prayag, G., & Ryan, C. (2012). Antecedents of tourists' loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction. Journal of travel research , 51 (3), 342-356.
Priporas , CV, Stylos , N., & Fotiadis, AK (2017). Generation Z consumers' expectations of interactions in smart retailing: A future agenda. Computers in Human Behavior , 77 , 374-381.
Priporas, CV, Stylos, N., Vedanthachari, LN, & Santiwatana, P. (2017). Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand. International Journal of Tourism Research , 19 (6), 693-704.
Puig, R., Kiliç , E., Navarro, A., Albertà , J., Chacón, L., & Fullana - i -Palmer, P. (2017). Inventory analysis and carbon footprint of coastland-hotel services: A Spanish case study. Science of the total environment , 595 , 244-254.
Rasoolimanesh , SM, Seyfi , S., Hall, CM, & Hatamifar , P. (2021). Understanding memorable tourism experiences and behavioral intentions of heritage tourists. Journal of Destination Marketing & Management , 21 , 100621.
Rather, RA (2021). Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory approach. Journal of Destination Marketing & Management , 20 , 100564.
Rust, RT, & Oliver, RW (1994). Video dial tone: The new world of marketing services. Journal of Services Marketing .
Ryu, K., Lee, HR, & Kim, WG (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International journal of contemporary hospitality management , 24 (2), 200-223.
Schofield, P., & Thompson, K. (2007). Visitor motivation, satisfaction and behavioral intention: the 2005 Naadam Festival, Ulaanbaatar. International journal of tourism research , 9 (5), 329-344.
Seaton, AV, & Bennet, MM (1996). Marketing Tourism Products: Concepts, Issues. Cases, International Thomson Business Pres .
Soler, IP, Gemar , G., Correia, MB, & Serra, F. (2019). Algarve hotel price determinants: A hedonic pricing model. Tourism Management , 70 , 311-321.
Stoel -Gammon, C. (2011). Relationships between lexical and phonological development in young children. Journal of child language , 38 (1), 1-34.
Sun, T., Zhang, J., Zhang, B., Ong, Y., & Ito, N. (2022). How trust in a destination's risk regulation navigates outbound travel constraints on revisit intention post-COVID-19: Segmenting insights from experienced Chinese tourists to Japan. Journal of Destination Marketing & Management , 25 , 100711.
Syafarudin, A., & Hertati, L. (2020). Implementation of Human Capital and its impact on Service Quality in Management Information Systems. @is The Best: Accounting Information Systems and Information Technology Business Enterprise , 5 (1), 31-45.
Tanford , S., Shoemaker, S., & Dinca , A. (2016). Back to the future: progress and trends in hotel loyalty marketing. International Journal of Contemporary Hospitality Management , 28 (9), 1937-1967.
Tasci, AD, & Gartner, WC (2007). Destination image and its functional relationships. Journal of travel research , 45 (4), 413-425.
Tasci , AD, Gartner, WC, & Cavusgil , ST (2007). Measurement of destination brand can use a quasi-experimental design. Tourism management , 28 (6), 1529-1540.
Trung, NVH, & Khalifa, GS (2019). Impact of destination image factors on revisit intentions of hotel's international tourists in Ba Ria- Vung Tau ( br-vt ) the mediating role of positive word of mouth. International Journal on Recent Trends in Business and Tourism (IJRTBT) , 3 (2), 106-115.
Vassiliadis, CA, Mombeuil , C., & Fotiadis, AK (2021). Identifying service product features associated with visitor satisfaction and visit intention: A focus on sports events. Journal of Destination Marketing & Management , 19 , 100558.
Wicker, P., Hallmann , K., Breuer, C., & Feiler, S. (2012). The value of Olympic success and the intangible effects of sport events–a contingent valuation approach in Germany. European sports management quarterly , 12 (4), 337-355.
Widjaja , YI, Khalifa, GS, & Abuelhassan , AE (2019). The Effect of destination reputation on the visit intention to halal tourism destination of Jakarta. International Journal of Business, Economics and Law , 20 (5), 104-111.
Wilkins, H., Merrilees, B., & Herington, C. (2007). Towards an understanding of total service quality in hotels. International Journal of Hospitality Management , 26 (4), 840-853.
Wilson, AM, & Gardner, LR (2006). Tidally driven groundwater flow and solute exchange in a marsh: numerical simulations. Water Resources Research , 42 (1).
Wong, JWC, & Lai, IKW (2021). Gaming and non-gaming memorable tourism experiences: How do they influence young and mature tourists' behavioral intentions? Journal of Destination Marketing & Management , 21 , 100642.
Wu, DG, & Chalip , L. (2014). Effects of co-branding on consumers' purchase intention and evaluation of apparel attributes. Journal of Global Scholars of Marketing Science , 24 (1), 1-20.
Yakup, AP (2019). The Influence of the Tourism Sector on Economic Growth in Indonesia (Doctoral dissertation, Airlangga University).
Yang, CY (2009). THE STUDY OF REPURCHASE INTENTIONS IN EXPERIENTIAL MARKETING- AN EMPIRICAL STUDY OF THE RESTAURANT FRANCHISE. International Journal of Organizational Innovation , 2 (2).
Yang, S., Isa, SM, & Ramayah , T. (2022). Does uncertainty avoidance moderate the effect of self-congruity on revisit intention? A two-city (Auckland and Glasgow) investigation. Journal of Destination Marketing & Management , 24 , 100703.
Yen, CH, Chen, CY, Cheng, JC, & Teng, HY (2018). Brand attachments, tour leader attachments, and behavioral intentions of tourists. Journal of Hospitality & Tourism Research , 42 (3), 365-391.
Yuliviona , R., Abdullah, M., Alias, Z., & Azliyanti , E. (2019). The relationship of halal tourism, Islamic attributes, experiential value, satisfaction and Muslim revisit intention in framework: a systematic literature review. International Journal of Tourism & Hospitality Reviews , 6 (1), 50-58.
Yuniawati, Y., & Finardi, ADI (2016). The effect of customer experience on revisit intention in the Tangkuban Perahu Mountain Natural Tourism Park. THE Journal: Tourism and Hospitality Essentials Journal , 6 (1), 983-994.
Zaichkowsky, JL (1985). Measuring the involvement construct. Journal of consumer research , 12 (3), 341-352.
Zarei , A., Arab, M., Froushani , AR, Rashidian , A., & Ghazi Tabatabaei, SM (2012). Service quality of private hospitals: The Iranian Patients' perspective. BMC health services research , 12 , 1-7.
Zeithaml, VA (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of marketing , 52 (3), 2-22.
Zhang, H., Fu, X., Cai, LA, & Lu, L. (2014). Destination image and tourist loyalty: A meta-analysis. Tourism management , 40 , 213-223.
Zhang, J., Pease, DG, Smith, DW, & Lee, JT (1997). Factors affecting the decision making of spectators to attend minor league hockey games.
DOI: https://doi.org/10.31846/jae.v11i3.669
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
e-Jurnal Apresiasi Ekonnomi Indexed by:
 
 
     