THE EFFECT OF EASE OF USE, PERCEPTION OF USEFULNESS AND ELECTRONIC TRUST ON SATISFACTION OF USING QRIS AS A DIGITAL PAYMENT METHOD (CASE STUDY OF COFFEESHOP CONSUMERS IN PEKANBARU CITY)

Khoirul Anasfi, Awliya Afwa

Abstract


This study aims to determine how much influence ease of use, perceived benefits and electronic trust have on satisfaction with the use of QRIS as a digital payment method in coffee shops. This study consists of three independent variables, namely ease of use, perceived benefits and electronic trust and one dependent variable, namely satisfaction with use. The analysis method used is multiple regression analysis. The data collection method in this study is by using a questionnaire filled out by respondents, namely consumers who use QRIS as a digital payment method in coffee shops in Pekanbaru City. The results of the study obtained based on the partial test (t test) obtained: a) tthere is a significant influenceease of use towards user satisfaction, b)there is a significant influenceperception of benefitstowards user satisfaction, c)there is a significant influenceelectronic trust regarding satisfaction of use, based on simultaneous testing obtained:d)there is a significant simultaneous influence betweenease of use, perceived usefulness and electronic trusttowards user satisfaction.
Keywords: Ease of Use, Perceived Benefits, Electronic Trust, Use Satisfaction

Full Text:

PDF

References


Adinda Putri Puspitaningrum, R., & Abdul Fatah, D. (2022). The Influence of Perceived Benefits, Understanding, and Religiosity on the Decision of MSMEs to Choose BSI QRIS as a Payment Media at Their Place of Business.

Anjas, A., Siregar, J., Siregar, AJ, Islam, U., Sumatera, N., Azhela, U., Aryani, D., Dian, U., & Utami, A. (2025). Implementation of QRIS Digital Payment Usage in MSMEs. Student Research Science Journal, 3(1), 344–353. https://doi.org/10.61722/jssr.v3i1.3483

Astridtia, & et al. (2024). Analysis of the Implementation of QRIS Digital Payments in Facilitating MSMEs in the City of Surabaya.

Auliya Akhyar, R., & Sisilia, K. (2023). The Influence of Perceptions of Usefulness and Perceptions of Convenience on the Decision to Use Digital Quick Response Code Payment Indonesian Standard (QRIS). In Management Studies and Entrepreneurship Journal (Vol. 4, Issue 4). http://journal.yrpipku.com/index.php/msej

Rudolf, CA, & Setyawan, BA (2024). Analysis of the Influence of Consumer Trust, Perceived Benefits, and Usage Risks on QRIS User Satisfaction with Ease of Use as a Mediating Variable: A Case Study of Jatinegara District, East Jakarta. https://doi.org/10.47191/jefms/v7

Djaja, J., Tongli, B., & Tahendrika, A. (2022). The Effect of Ease and Security of Transactions Using QR Codes on Shopeepay User Satisfaction Among Students of Atma Jaya University Makassar. Business and Applied (JESIT), 3(1), 35–50.

Erika, S., & et al. (2023). Payment Analysis Using the Qris System to Improve MSME Performance in Pekanbaru.

Euricho Guterres Mindo Nainggolan, Bonardo TF Silalahi, & Ertitin M Sinaga. (2022). ANALYSIS OF GEN Z SATISFACTION IN USING QRIS rev.

Fatimah, S. (2023). Reslaj: Religion Education Social Laa Roiba Journal The Influence of Service Quality, E-Trust and Digital Transformation on Customer Loyalty of BSI Mobile Product Users: Customer Satisfaction as an Intervening Variable. https://doi.org/10.47476/reslaj.v6i1.3952

Ghozali. (2020). Partial Least Squares Concept, Technique and Application Using Smart PLS 3.0 For Empirical Research. Diponegoro University Publishing Agency.

H Pontoh, MA, Worang, FG, Tumewu, FJ, Andriani Halimah Pontoh, M., Worang, FG, & Tumewu, FJ (2022). THE INFLUENCE OF PERCEIVED EASE OF USE, PERCEIVED RISK AND CONSUMER TRUST TOWARDS MERCHANT INTENTION IN USING QRIS AS A DIGITAL PAYMENT METHOD. 10(3), 904–913.

Hair, J.F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V.G. (2019). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128

Hamzah, ME, & et al. (2024). Quick Response Code Indonesia Standard (QRIS) E-Payment Adoption: Customers Perspective. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2316044

Ihsan, N., & et al. (2024). Analysis of the Implementation of the Quick Respond Indonesia Standard (QRIS) Payment System at the Bhakti Kisaran Market. Darma Agung Journal, 2, 704–717. https://doi.org/10.46930/ojsuda.v32i2.4279

Indah Maghfiroh, W., Faris Indriya Himawan, A., & Krisnawati, W. (2022). THE EFFECT OF E-SERVICE QUALITY, E-TRUST AND E-SATISFACTION ON E-CUSTOMER LOYALTY OF BRI MOBILE (BRImo) USERS. In Scientific Research Journal (Vol. 1, Issue 2).

Juan Edbert, & Indrawati Lilik. (2023). 757-Article Text-4120-1-10-20230221.

Kusdiana, Y., Zanra2, W., Stie, M., & Riau, I. (2024). Implementation of e-Payment Using QRIS as an Innovation to Facilitate Transactions at Talenta Cafe on Jalan Kasah. Cahaya Pengabdian, 1(1), 2024. https://jurnalapik.id/index.php/cp

Marbun, AN, & et al. (2023). Analysis of the Use of the QRIS Payment System on the Development of MSME Business through Customer Satisfaction as an Intervening Variable (Case Study of Bank Syariah Indonesia (BSI) Kc Sibolga). AHKAM, 2(2), 361–372. https://doi.org/10.58578/ahkam.v2i2.1198

Nainggolan, MGE, & et al. (2022). Analysis of Gen Z satisfaction in using QRIS in Pematangsiantar City.

Pranoto, MO, Gunawan Setianegara, R., Tugas, M., Finance, AP, Jurusan, P., Polytechnic, A., Semarang, N., & Jurusan, D. (2020). CUSTOMER INTEREST IN USING MOBILE BANKING (Case Study at PT Bank Rakyat Indonesia (Persero) Tbk Semarang Pandanaran Branch Office) Ease of Use, Security, and Interest In Using Mobile Banking.

Purba, M., Samsir, S., & Arifin, K. (2020). The Influence of Perceived Ease of Use, Perceived Usefulness and Trust on Satisfaction and Intention to Reuse the OVO Application on Postgraduate Students of Riau University.

Ramadhani Winda Vania, & Arman. (2023). 6914-Article Text-72382-2-10-20230925.

Setyaningsih, AW, Usman, O., & Musyaffi, AM (2023). Analysis of Perceived Usefulness, Perceived Security, and Perceived Easy of Use on Intention to Use QRIS Through Trust as Mediation in DKI Jakarta. In International Journal of Current Economics & Business Ventures (Vol. 1, Issue 3). https://scholarsnetwork.org/journal/index.php/ijeb

Sugiyono. (2021a). Research Methods Book.

Sugiyono. (2021b). Quantitative Research Methods Book.

Taryanda, MA, Ferawati, R., & Andriani, BF (2024). The Influence of Perceived Benefits, Ease of Use, and Risks on Interest in Using QRIS in the Community in Jambi City.

Wijaya, RG (2023). The Impact of QRIS Use on MSMEs in Padangsidimpuan City (Case Study on Kopi Koe Coffee Shop). Journal of Islamic Finance and Banking, 2(1), 68–82. https://doi.org/10.24260/jkubs.v2i1.900

Wiryawan, D., & et al. (2023). Factors Influencing E-Wallet Users' Perception on Payment Transaction Security: Evaluation on Quick Response Indonesia Standard. AIP Conference Proceedings, 2508. https://doi.org/10.1063/5.0114922

Wisanggeni, F.A., Indrarini, R., Ei, S., & Sei, M. (2023). ANALYSIS OF THE EFFECT PERCEIVED EASE OF USE AND PERCEPTION OF RISK ON SURABAYA COMMUNITY'S INTEREST IN PAYING ZIS THROUGH DIGITAL PAYMENT QRIS. SIBATIK JOURNAL | VOLUMES, 2(8). https://doi.org/10.54443/sibatik.v2i8.1259

Woospay. (2024, August 30). How to Achieve a Cashless Society: Steps Using Indonesia's QRIS Payments. Woospay.Com.

Yolanda, M., & Arsita, S. (2024). The Influence of QRIS (Quick Response Standard Indonesia) as a Method of Consumer Payment on High Price Products, Case Study of Padang City.

Yuliani Kristhiofan, K., Fadli, F., Fadli Economy, F., and Banking, K., & Economy and Business, F. (2023). THE EFFECT OF E-SERVICE QUALITY, E-TRUST AND ARTIFICIAL INTELLIGENCE ON CUSTOMER EXPERIENCE USING THE BRIMO APPLICATION CORRESPONDENCE WRITERS. CONTEMPORARY STUDIES IN ECONOMIC, 2. https://doi.org/10.21776/csefb.2023.02.2.01

Yuniarti, R., & et al. (2023). Exploring the Factors Influencing the Adoption of QRIS as a Digital Payment in Indonesia. The Journal of Management Theory and Practice, 1, 2716–7089. https://doi.org/10.37231/jmtp.2023.4.1.32




DOI: https://doi.org/10.31846/jae.v13i2.952

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

e-Jurnal Apresiasi Ekonnomi Indexed by: