Jalan Pujarahayu, Kecamatan Luhak Nan Duo Kabupaten Pasaman Barat Provinsi Sumatera Barat
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Hasil Penelitian Mahasiswa

Pengaruh Kualitas Produk, Pelayanan Dan Desain Web Terhadap Kepuasaan Konsumen Dalam Berbelanja Online Melalui Shopee ( Studi Kasus Pada Mahasiswa Program Studi Manajemen STIE Pasaman )
 
HANISA KURNIAWATI/18612010112
 
ABSTRAK
 

Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh kualitas produk, pelayanan dan desain web terhadap kepuasaan konsumen dalam berbelanja online melalui Shopee pada mahasiswa program studi manajemen STIE Pasaman. Dengan jumlah sampel sebanyak 60 responden. Metode pengumpulkan data dengan penyebaran kuisioner. Variabel independen adalah Kualitas Produk (X1), Pelayanan (X2) dan Desain Web(X3) dan variable dependen Kepuasaan Konsumen(Y). Hasil penelitian menunjukan bahwa di dapat persamaan regresi linear berganda Y=9,613+0,188X1+0,227X2+0,384X3+e. Dari uji t yang dilakukan didapat kualitas produk berpengaruh signifikan terhadap kepuasaan konsumen dengan nilai signifikan sebesar 0,030 > 0,05, variable pelayanan didapat hasil berpengaruh signifikan terhadap kepuasaan konsumen dengan nilai signifikan sebesar 0,001 < 0,05 dan variable desain web didapat hasil berpengaruh signifikan terhadap kepuasaan konsumen dengan nilai signifikan sebesar 0,001 < 0,05 .Secara simultan kualitas produk, pelayanan dan desain web berpengaruh signifikan terhadap kepuasaan konsumen dengan nilai signifikan 0,000 < 0,05. Sedangkan hasil uji koefisien determinasi (R2) diperoleh nilai koefisien sebesar 0,325 (32,5%) hal ini menunjukkan bahwa kualitas produk dan harga berpengaruh terhadap kepuasaan konsumen, sisanya dipengaruhi oleh variabel lain.

Kata Kunci : Kualitas Produk,Pelayanan, Desain Web, Dan Kepuasaan Konsumen
 
The Effect of Product Quality, Service And Web Design On Consumer Satisfaction In Online Shopping Through Shopee ( Case Study on Management Study Program Students, STIE Pasaman )
 
ABSTRACT
 

This study aims to determine how much influence product quality, service and web design have on consumer satisfaction in online shopping through Shopee for students of the STIE Pasaman management study program. With a sample of 60 respondents. Method of collecting data by distributing questionnaires. The independent variables are Product Quality (X1), Service (X2) and Web Design (X3) and the dependent variable is Consumer Satisfaction (Y). The results showed that the multiple linear regression equation Y=9,613+0,188X1+0,227X2+0,384X3+e. From the t-test conducted, the product quality has a significant effect on consumer satisfaction with a significant value of 0.030 > 0.05, the service variable has a significant effect on consumer satisfaction with a significant value of 0.001 < 0.05 and the web design variable has a significant effect on consumer satisfaction with a significant value of 0.001 <0.05. Simultaneously the quality of products, services and web design have a significant effect on consumer satisfaction as evidenced by a significant value of 0.000 <0.05. While the results of the coefficient of determination (R2) obtained a coefficient value of 0.325 (32.5%) this indicates that product quality and price affect consumer satisfaction, the rest is influenced by other variables.

Keywords : Product Quality, Service, Web Design and consumer satisfaction
dikirim pada : 2022-09-19 05:48:50
 

PENGARUH IKLAN DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN SEPEDA MOTOR HONDA VARIO STUDI KASUS DI KECAMATAN LUBUK SIKAPING
 
TIA OKTAVIANI/18612010111
 
ABSTRAK
 

Penelitian ini bertujuan untuk mengetahui seberapa besar Pegaruh Iklan dan Citra Merek terhadap Keputusan Pembelian Sepeda Motor Honda Vario Studi Kasus di Kecamatan Lubuk Sikaping. Sampel yang diambil sebanyak 100 responden, metode pengumpulan data yang dilakukan Observasi, Wawancara, Dokumentasi dan Kuesioner. Dari hasil hipotesis pertama didapatkan nilai signifikan sebesar 0,001 < alpha 0,05, dapat disimpulkan bahwa Iklan berpengaruh signifikan terhadap Keputusan Pembelian Sepeda Motor Honda Vario Studi Kasus di Kecamatan Lubuk Sikaping. Hasil uji hipotesis kedua didapat nilai signifikan sebesar 0,130 > alpha 0,05, dapat disimpulkan bahwa Citra Merek tidak bepengaruh signifikan terhadap Keputusan Pembelian Sepeda Motor Honda Vario Studi Kasus di Kecamatan Lubuk Sikaping. Dari uji hipotesis ketiga didapatkan hasil nilai signifikan sebesar 0,000 < alpha 0,05. Sehingga disimpulkan bahwa variabel Iklan dan Citra Merek secara bersama-sama berpengaruh signifikan terhadap Keputusan Pembelian Sepeda Motor Honda Vario Studi Kasus di Kecamatan Lubuk Sikaping.

Kata Kunci : Iklan, Citra Merek, Keputusan Pembelian.
 
THE EFFECT OF ADVERTISING AND BRAND IMAGE ON THE PURCHASE DECISION OF HONDA VARIO MOTORCYCLES CASE STUDY IN LUBUK SIKAPING
 
ABSTRACT
 

This study aims to determine how big the influence of advertising and brand image on the purchase decision of Honda Vario Motorcyles Case Study in Lubuk Sikaping. The sample was token as many 100 respondent, the data collection methods were Observation, Interview, Documentation and Questionnaire. From the results of the first hypothesis obtained a significant value of 0.001 < alpha 0.05, it can be concluded that advertising has no significant effect on the Purchase Decision of Honda Vario Motorcycles Case Study in Lubuk Sikaping. The second hypothesis test results obtained a significant value of 0.130 > alpha 0.05, it can be concluded that Brand Image does not have a significant effect on Purchase Decisions for Honda Vario Motorcycles Case Study in Lubuk Sikaping. From the third hypothesis test the results obtained a significant value of 0.000 < alpha 0.05. So it can be concluded that the variables Advertising and Brand Image together have no significant effect on the Purchase Decision of Honda Vario Motorcycle Case Study in Lubuk Sikaping.

Keywords : Advertising, Brand Image, Purchasing decision.
dikirim pada : 2022-09-14 11:04:28
 

PENGARUH FAKTOR PSIKOLOGI, KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN TAMU DI ARUMAS HOTEL LUBUK SIKAPING
 
M.ARIF/18612010109
 
ABSTRAK
 

Penelitian ini bertujuan untuk mengetahui pengaruh faktor psikologi, kualitas pelayanan dan harga terhadap kepuasan tamu di Arumas Hotel Lubuk Sikaping. Hipotesis pertama menguji pengaruh Faktor Psikologi terhadap Kepuasan Tamu di Arumas Hotel Lubuk Sikaping. Hipotesis kedua menguji pengaruh kualitas pelayanan terhadap Kepuasan Tamu di Arumas Hotel Lubuk Sikaping. Hipotesis ketiga menguji pengaruh Harga terhadap Kepuasan Tamu di Arumas Hotel Lubuk Sikaping. Hipotesis keempat menguji pengaruh Faktor Psikologi, Kualitas Pelayanan dan Harga secara bersama-sama terhadap Kepuasan Tamu di Arumas Hotel Lubuk Sikaping. Populasi dalam penelitian ini adalah seluruh tamu yang sedang bertamu di Arumas Hotel Lubuk Sikaping pada bulan Juni sampai Juli tahun 2022, dengan jumlah sampel sebanyak 50 responden. Pengukuran variabel menggunakan skala likert, penelitian ini termasuk penelitian casual study. Dan dijelaskan bahwa variabel faktor psikologi berpengaruh positif dan signifikan terhadap kepuasan tamu di Arumas Hotel Lubuk Sikaping dengan koefisien regresi 0,337 dengan nilai signifikan 0.000 (<0,05). Variabel kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan tamu di Arumas Hotel Lubuk Sikaping dengan koefisien regresi 0,434 dengan nilai signifikan 0.000 (<0,05). Variabel harga berpengaruh positif dan signifikan terhadap kepuasan tamu di Arumas Hotel Lubuk Sikaping dengan koefisien regresi 0,331 dengan nilai signifikan 0.000 (<0,05). Variabel independen secara bersamaan berpengaruh positif dan signifikan terhadap loyalitas kepuasan tamu di Arumas Hotel Lubuk Sikaping dengan koefisien regresi 32,611 dengan nilai signifikan 0.000 (<0,05). Nilai koefisien determinasi menunjukkan 68%. Dan sisanya sebesar 32% dipengaruhi oleh variabel lain yang tidak termasuk dalam pengujian ini.

Kata Kunci : Faktor Psikologi, Kualitas Pelayanan, Harga dan Kepuasan
 
THE INFLUENCE OF PSYCHOLOGICAL FACTORS, QUALITY OF SERVICE AND PRICES ON GUEST SATISFACTION AT ARUMAS HOTEL LUBUK SIKAPING 
 
ABSTRACT
 

This study aims to determine the effect of psychological factors, service quality and price on guest satisfaction at Arumas Hotel Lubuk Attitude. The first hypothesis examines the influence of Psychological Factors on Guest Satisfaction at Arumas Hotel Lubuk Attitude. The second hypothesis examines the effect of service quality on Guest Satisfaction at Arumas Hotel Lubuk Attitude. The third hypothesis examines the effect of Price on Guest Satisfaction at Arumas Hotel Lubuk Attitude. The fourth hypothesis examines the influence of Psychological Factors, Service Quality and Price together on Guest Satisfaction at Arumas Hotel Lubuk Attitude. The population in this study were all guests who were visiting Arumas Hotel Lubuk Attitude from June to July 2022, with a total sample of 50 respondents. Measurement of variables using a Likert scale, this research is a  casual study. And it is explained that psychological factors have a positive and significant effect on guest satisfaction at Arumas Hotel Lubuk Attitude with a regression coefficient of 0.337 with a significant value of 0.000 (<0.05). The service quality variable has a positive and significant effect on guest satisfaction at Arumas Hotel Lubuk Attitude with a regression coefficient of 0.434 with a significant value of 0.000 (<0.05). The price variable has a positive and significant effect on guest satisfaction at Arumas Hotel Lubuk Attitude with a regression coefficient of 0.331 with a significant value of 0.000 (<0.05). The independent variables simultaneously have a positive and significant effect on guest satisfaction loyalty at Arumas Hotel Lubuk Attitude with a regression coefficient of 32.611 with a significant value of 0.000 (<0.05). The value of the coefficient of determination shows 68%. And the remaining 32% is influenced by other variables that are not included in this test. 

Keywords : Psychological Factors, Service Quality, Price and Satisfaction
dikirim pada : 2022-09-22 05:28:41
 

PENGARUH KUALITAS PRODUK, HARGA DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN SEPEDA MOTOR SCOOPY DI LUBUK SIKAPING
 
RAHMAD AFANDI/18612010106
 
ABSTRAK
 

Penelitian ini bertujuan untuk mengetahui seberapa besar Pengaruh Kualitas Produk, Harga dan Promosi terhadap Keputusan Pembelian Sepeda Motor Scoopy di Lubuk Sikaping. Sampel yang di ambil sebanyak 100 responden, metode pengumpulan data yang dilakukan yaitu dengan Kuesioner. Dari hasil hipotesis pertama didapatkan nilai signifikan sebesar 0,434 > alpha 0,05, dapat disimpulkan bahwa kualitas produk tidak berpengaruh signifikan terhadap keputusan pembelian sepeda motor Scoopy di Lubuk Sikaping. Hasil uji hipotesis kedua didapat nilai signifikan sebesar 0,001 < alpha 0,05 dapat disimpulkan bahwa Harga berpengaruh signifikan terhadap keputusan pembelian sepeda motor Scoopy di Lubuk Sikaping. Hasil uji hipotesis ketiga didapat nilai signifikan sebesar 0,017 < alpha 0,05 dapat disimpulkan bahwa Promosi berpengaruh signifikan terhadap keputusan pembelian sepeda motor Scoopy di Lubuk Sikaping. Dari uji hipotesis ketiga didapatkan hasil nilai signifikan sebesar 0,001< alpha 0,05. Sehingga disimpulkan bahwa variabel Kualitas Produk, Harga dan Promosi secara bersama-sama berpengaruh signifikan terhadap keputusan pembelian sepeda motor Scoopy di Lubuk Sikaping.

Kata Kunci : Kualitas Produk, Harga, Promosi dan Keputusan Pembelian.
 
INFLUENCE OF PRODUCT QUALITY , PRICE AND PROMOTION ON THE PURCHASE DECISION OF MOTORCYCLE SCOOPY IN LUBUK SIKAPING
 
ABSTRACT
 

This Study aim for knowing how much big Influence Quality Product , Price and Promotion to Decision Purchase Scoopy . Motorcycle in Lubuk Sikaping. Samples in _ take as many as 100 respondents, the method of data collection is by using a questionnaire. From result hypothesis first obtained score significant as big as 0, 43 4 > alpha 0,05 , can concluded that quality product has no effect significant to the decision purchase Scoopy . motorcycle in Lubuk Sikaping. Results test hypothesis second got score significant as big as 0.00 1 < alpha 0.05 could concluded that Price take effect significant to the decision purchase Scoopy . motorcycle in Lubuk Sikaping . Results test hypothesis third _ got score significant as big as 0.0 17 < alpha 0.05 could concluded that Promotion take effect significant to the decision purchase Scoopy . motorcycle in bottom attitude . From test hypothesis third the results obtained a significant value of 0.00 1 < alpha 0.05 . So that concluded that variable Quality Product , Price and Promotion by together take effect significant to decision purchase Scoopy . motorcycle in Lubuk Sikaping.

Keywords : Product Quality, Price, Promotion and Purchase Decision.
dikirim pada : 2022-09-19 03:13:01
 

Pengaruh kualitas produk dan kemasan produk terhadap kepuasan konsumen rendang paku KWT karya mandiri nagari alahan mati Kecamatan simpang alahan mati Kabupaten Pasaman
 
EVA RATNA NINGSIH/18612010103
 
ABSTRAK
 

Penelitian ini bertujuan untuk menguji pengaruh kualitas produk dan kemasan produk terhadap kepuasan konsumen rendang paku KWT Karya Mandiri Nagari Alahan Mati Kecamatan Simpang Alahan Mati Kabupaten Pasaman. Hipotesis pertama menguji pengaruh kualitas produk terhadap kepuasan konsumen rendang paku KWT Karya Mandiri Nagari Alahan Mati Kecamatan Simpang Alahan Mati Kabupaten Pasaman. Hipotesis kedua menguji pengaruh kemasan produk terhadap kepuasan konsumen rendang paku KWT Karya Mandiri Nagari Alahan Mati Kecamatan Simpang Alahan Mati Kabupaten Pasaman. Hipotesis ketiga menguji pengaruh kualitas produk dan kemasan produk terhadap kepuasan konsumen rendang paku KWT Karya Mandiri Nagari Alahan Mati Kecamatan Simpang Alahan Mati Kabupaten Pasaman secara bersama-sama. Populasi dalam penelitian ini yaitu seluruh konsumen rendang paku KWT Karya Mandiri Nagari Alahan Mati. Sampel penelitian ini menggunakan teknik purposive sampling. Data penelitian dikumpulkan dengan metode dan dianalisis dengan regresi linear berganda. Hasil dari penelitian uji hipotesis pertama memperlihatkan bahwa nilai sig sebesar 0,000 < alpha 0,05 sehingga kualitas produk memiliki pengaruh terhadap kepuasan konsumen rendang paku KWT Karya Mandiri Nagari Alahan Mati. Hasil uji hipotesis kedua memperlihatkan bahwa nilai sig sebesar 0,291 > alpha 0,05 sehingga kemasan produk tidak memiliki pengaruh terhadap kepuasan konsumen rendang paku KWT Karya Mandiri Nagari Alahan Mati. Hasil uji hipotesis ketiga memperlihatkan bahwa nilai sig 0,000 < alpha 0,05 sehingga kualitas produk dan kemasan produk secara bersama-sama memiliki pengaruh terhadap kepuasan konsumen rendang paku KWT Karya Mandiri Nagari Alahan Mati.

Kata Kunci : Kualitas Produk, Kemasan Produk dan Kepuasan Konsumen.
 
The Effect of product quality and product packaging on consumer satisfactions of rendang paku KWT mandiri Nagari Alahan Mati Kecamatan Simpng Alahan Mati
 
ABSTRACT
 

This study aims to examine the effect of product quality and product packaging on consumer satisfaction for rendang paku KWT Karya Mandiri Nagari Alahan Mati, Kecamatan Simpang Alahan Mati Kabupaten Pasaman. The first hypothesis examines the effect of product quality on consumer satisfaction for rendang paku KWT Karya Mandiri Nagari Alahan Mati, Kecamatan Simpang Alahan Mati Kabupaten Pasaman.. The second hypothesis examines the effect of product packaging on consumer satisfaction with KWT rendang paku Karya Mandiri Nagari Alahan Mati, Kecamatan Simpang Alahan Mati ,Kabupaten Pasaman. The third hypothesis examines the effect of product quality and product packaging on consumer satisfaction of rendang paku KWT Karya Mandiri Nagari Alahan Mati, Kecamatan Simpang Alahan Mati Kabupaten Pasaman The population in this study were all consumers of rendang Paku KWT Karya Mandiri Nagari Alahan Mati. The sample of this research used purposive sampling technique. Research data were collected by the method and analyzed by multiple linear regression. The results of the first hypothesis test showed that the sig value was 0.000 < alpha 0.05 so that the quality of the product had an influence on consumer satisfaction for rendang paku KWT Karya Mandiri Nagari Alahan Mati. The results of the second hypothesis test show that the sig value is 0.291 > alpha 0.05 so that the product packaging has no effect on consumer satisfaction for rendang paku KWT Karya Mandiri Nagari Alahan Mati. The results of the third hypothesis test show that the value of sig 0.000 < alpha 0.05 so that the quality of the product and product packaging together has an influence on consumer satisfaction for rendang paku KWT Karya Mandiri Nagari Alahan Mati.

Keywords : Product Quality, Product Packaging and Consumer Satisfaction.
dikirim pada : 2022-09-19 06:03:16
 


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